Introduction

Welcome to Helpdesky. This is the hosted help center, embeddable widget, and shared support inbox we wish we had when we were running support ourselves.

If you are brand new, start with one of the two guides below. Otherwise, scroll on for a tour of what Helpdesky can do.

What is Helpdesky?

Helpdesky is a complete support platform built around one idea: most support questions should be answered before they are ever asked. You get a fast, SEO-friendly help center, an embeddable widget for any site, a shared inbox for the questions that still come in, and AI tools that help you write and organise everything.

Each feature below links to its own deep-dive article.

Content and publishing

• Writing Your First Article

• Managing and Organizing Articles

• Markdown and Visual Editor Guide

• Uploading Images

• Using Callout Blocks

• Enhanced Article Styling

• Managing Categories

• URL Redirects

Branding and customization

• Branding Your Help Center

• Themes, Colors, and Appearance

• Setting Up a Custom Domain

• Customising Your Widget

Messaging channels

• Messaging Channels Overview

• Contact Form Setup Guide

• Ticket Center Setup Guide

• Widget Messaging Setup Guide

• Email Forwarding Setup Guide

AI and SEO

• AI-Powered Content Generation

• Ask AI in the Widget

• AI Question Insights

• SEO Tools and Optimization

• SEO Automation

• Why Helpdesky Ranks Well

Developer and account

• Using the REST API

• Account and Profile Settings

Why Helpdesky?

A few things that make Helpdesky different from the usual support stack.

• SEO-first hosted help center. Server-rendered pages, clean URLs, automatic sitemaps, and structured data, so your articles actually rank on Google instead of sitting behind a logged-in app.

• Your own custom domain. Put your help center on docs.yourbrand.com in a few minutes, with TLS handled for you.

• AI that helps you write, not replace you. Generate drafts, rewrite for tone, get SEO feedback, and see what visitors are actually asking so you know which articles to write next.

• All support channels in one inbox. Contact form, ticket center, widget chat, and inbound email land in the same shared inbox, so nothing falls through the cracks.

• A widget that drops into anything. A single widget.js snippet works on plain HTML, React, Shopify, WordPress, Webflow, and everything in between, with Shadow DOM isolation so it never clashes with your site.

• Generous free plan. Start free, including a published help center on a Helpdesky URL. Upgrade when you outgrow it.

Where to next

Ready to roll? Head to Creating Your First Helpdesk and you will have a live, branded help center on the internet in the next ten minutes.