Creating Your First Helpdesk

Getting your help center up and running takes just a few minutes. This guide walks you through the process from start to finish.

Step 1: Create an Account

Visit helpdesky.io and click Get Started Free. Enter your email address and choose a password to create your account.

Step 2: Set Up Your Helpdesk

After logging in, you will be prompted to create your helpdesk. You need to provide:

• Company Name — the name that appears in your help center header
• Slug — a URL-friendly identifier for your help center (for example, acme gives you https://helpdesky.io/help/acme)

After setup, you can change the name under Settings > General (the Helpdesk name field) and the slug under Help Center > Domain & Address (the URL slug field in the Helpdesky address card).

After creating your helpdesk, open Help Center > Domain & Address to review its URL slug. The public URL appears below the slug field.

Step 3: Access Your Dashboard

Once your helpdesk is created, you will land on the dashboard. From here you can:

1. Create categories to organize your content
2. Write articles using the built-in editor
3. Configure branding — upload a logo, set colors, and customize the hero section
4. Choose where your help center lives under Help Center > Domain & Address: keep the Helpdesky address, or move to your own subdomain, a subfolder on your website or headless hosting. Choosing Where to Host Your Help Center compares the four options

Step 4: View Your Public Page

Your help center is immediately live at:

https://helpdesky.io/help/your-slug

Open Overview and click Visit, or open this URL, to see what your customers see. It starts empty, but as you add categories and articles, the page populates automatically.

What is Next

Now that your helpdesk exists, it is time to start writing. Check out Writing Your First Article to learn how to create and publish content.