Messaging
Set up messaging channels so your users can reach your support team. Includes the Contact Form, Ticket Center, and Widget.
Email Forwarding Setup Guide
How to set up inbound email forwarding so customer emails appear as conversations in your Messages inbox automatically.
Messaging Channels Overview
Learn about the three messaging channels in Helpdesky and choose the right one for your use case.
Contact Form Setup Guide
Add an embeddable contact form to your public website so visitors can send messages without logging in.
Widget Messaging Setup Guide
Enable messaging through the Helpdesky widget so visitors can send messages without leaving the page.
Setting Up Cloudflare Turnstile for Your Contact Form
Protect your contact form from spam by adding Cloudflare Turnstile. This free bot protection takes just a few minutes to set up.
Ticket Center Setup Guide
Embed a full support portal for authenticated users with HMAC verification and multi-language examples.
Email Notification Timing
Learn how email notifications work in Helpdesky, including the 60 second delay, smart batching, read detection, and the Send Instantly option.