Helpdesky includes built-in AI tools to help you write articles faster. You can connect your preferred AI provider and use a guided workflow to generate high-quality content.
Supported AI Providers
Helpdesky works with multiple AI providers. You can choose and configure your preferred one:
| Provider | Model Examples |
|---|---|
| OpenAI | GPT-4o, GPT-4o-mini |
| Anthropic | Claude Sonnet, Claude Haiku |
| Gemini Pro, Gemini Flash | |
| xAI | Grok |
Setting Up Your AI Provider
Go to Settings in your dashboard
Open the AI Settings tab
Select your preferred provider
Enter your API key for that provider
Confirm your provider settings are saved before generating an article
Your API key is stored securely and is only used to make requests to the AI provider on your behalf. Helpdesky does not charge overage fees. If you connect your own AI provider key, usage is billed separately by that provider. We recommend setting a spending cap in your AI provider account and regularly monitoring your usage and spending there.
The Two-Step Generation Workflow
Helpdesky uses a guided Plan then Build approach:
Step 1: Plan
Open Help Center > Articles > New Article, then find the AI Generate panel on the right. Use this panel to:
Enter a topic or title for the article
Optionally select a word count target
Expand Add reference (URL or image) to optionally provide a reference URL — Helpdesky fetches the page content to give the AI context
Optionally upload a reference image — the AI analyzes it using vision capabilities
Enter your topic and optionally expand Add reference (URL or image). This demo has no AI provider key connected, so it shows Add API key in Settings before generation is available.
The AI generates an outline showing the proposed structure, headings, and key points.
Step 2: Build
Review the outline and click Build when you are satisfied. The AI then generates the full article content based on the approved plan.
You can edit the generated content afterward using the regular editor — it is just Markdown.
You can override the AI provider per request. If your default is OpenAI but you want to try Claude for a specific article, select it from the provider dropdown in the generation dialog.
AI Rewrite (Bubble Menu)
In the visual editor, select any text to open the Bubble Menu. Click the AI rewrite option to:
Improve the writing quality
Make text more concise
Change the tone
Expand on a topic
The AI rewrites just the selected text while keeping the rest of your article unchanged.
Tips for Better Results
Be specific with your topic description
Use reference URLs when writing about existing products or features
Review and edit AI-generated content before publishing
The outline step helps you catch structural issues early