Manage your personal account details and security settings from the Profile page in your dashboard. To open it, click your profile icon in the top-right corner and choose Profile.
Updating Your Name
Your name is displayed in your account and may be used in communications. To change it, update the Name field on the Profile page and save your changes.
Changing Your Email
Your email address is used for logging in and receiving account notifications like password reset links. To change it, update the Email field on the Profile page. Make sure you use a valid email address you have access to, as it will be required for future logins.
Changing Your Password
To update your password, go to the Profile page and use the password change section. Enter your Current password, then your New password, and repeat it in Confirm new password. Click Change password to submit the change. Passwords must be at least 6 characters long. Choose a strong password that you do not use on other sites.
Complete all three fields: your current password, your new password, and confirmation of the new password.
API Key Management
If you need programmatic access to your helpdesk, you can generate an API key from Settings > API Integration (not the Profile page). Your API key allows external tools and scripts to create, update, and manage your articles and categories. See the Using the REST API article for details on available endpoints.
- Generate — Creates a new API key. Only one key can be active at a time.
- Revoke — Permanently deactivates the current key. You will need to generate a new one if you want API access again.
Keep your API key secure. Anyone with your key can read and modify your helpdesk content.
AI Provider Settings
Under Settings > AI Settings, you can configure your preferred AI provider for features like AI content generation and the Ask AI widget. Supported providers include:
- OpenAI (GPT models)
- Anthropic (Claude models)
- Google (Gemini models)
- xAI (Grok models)
Select your provider, enter your API key, and the system will use it for all AI-powered features. You can switch providers at any time by updating the selection and key.
Helpdesky does not charge overage fees. If you connect your own AI provider key, usage is billed separately by that provider. We recommend setting a spending cap in your AI provider account and regularly monitoring your usage and spending there.
Related Guides
Your profile covers the personal side of your account. These guides cover the rest of it:
- Plans, Limits and Billing for your subscription, usage limits and invoices.
- Inviting Teammates and Managing Roles for giving colleagues their own login.
- Running Several Help Centers on One Account for workspaces and switching between help centers.
- Transferring a Help Center to Another Account for handing a help center and its billing to someone else.