Helpdesky has two plans: Free and Pro. This guide explains what each plan includes, how limits are counted, and how to upgrade, downgrade, cancel and download invoices from the Billing page.
Plans belong to your user account, not to a single help center. Your account owns its help centers, and the one you choose uses the workspace your plan includes. Teammates you invite never pay anything.
The two plans
| Free | Pro | |
|---|---|---|
| Price | $0 per month | $15 per month |
| Workspaces included | 1 | 1 |
| Published articles | 15 | Unlimited |
| Conversations per month | 15 | Unlimited |
| Seats | Unlimited | Unlimited |
| "Powered by Helpdesky" badge | Shown | Removed |
Every plan includes every feature: the public help center, the embeddable widget, AI answers, AI content generation, the SEO tools, hosting on your own domain (subdomain, subfolder or headless), API access, the contact form and the ticket center. Pro removes the article and conversation limits and the Helpdesky badge. There is nothing else to unlock.
Price lock. You have our word: we will never increase your prices. The price you sign up at is the price you keep for as long as you stay on that plan.
How the limits work
- Articles counts every article in a help center, drafts included. On Free, once you have 15 you cannot create another article until you delete one or upgrade. If a help center moves to a lower plan, articles above the new limit are unpublished automatically (see below). Pro has no article limit.
- Conversations counts new conversations started through the widget, contact form, ticket center or email forwarding in the current calendar month. The counter resets on the first day of each month. Owners receive one email per month when a help center reaches its limit. Pro has no conversation limit.
- Workspaces decide which of your help centers gets the full plan limits. Every plan includes one workspace. The help center that uses it is covered by your plan, and any other help center you own runs on Free limits. See Running Several Help Centers on One Account.
The Billing page shows usage bars for articles and conversations this month so you can see how close you are.
Helpdesky does not charge overage fees. If you connect your own AI provider key, usage is billed separately by that provider. We recommend setting a spending cap in your AI provider account and regularly monitoring your usage and spending there.
Upgrade to Pro
- Click your profile icon in the top-right corner of the dashboard, then choose Billing.
- Under Choose a Plan, click Upgrade to Pro.
- You are taken to a secure hosted checkout. Enter your card details and confirm.
- You are returned to the Billing page with Pro active. The help center that uses your workspace gets unlimited articles and conversations right away, and any articles that were unpublished for exceeding the Free limit are republished for you.
Downgrade to Free
Click Downgrade to Free under the plan cards. A dialog spells out what changes. The subscription stays active until the end of the current billing period, then moves to Free. The Billing page shows Cancels at period end in the meantime.
When a help center drops to Free, Helpdesky keeps the oldest 15 articles published and automatically unpublishes the rest. Nothing is deleted: the articles remain in your dashboard as drafts, and when you upgrade again they are republished for you automatically.
Cancel or reactivate a subscription
Click Cancel subscription on the current plan card. The dialog lists exactly what will be unpublished and when. Confirm to schedule the cancellation. You keep paid features until the period ends.
Changed your mind? While the status still says Cancels at period end, click Reactivate subscription and the plan continues without interruption.
Update your card or billing details
Click Manage billing to open the payment provider's billing portal in a new tab. There you can change the payment method, update the billing address and view the subscription.
Invoices and billing history
Every payment appears under Billing history with the date, description and amount. Click the download icon on a row to open the invoice as a PDF. If the button reports that the invoice is not ready yet, wait a moment and try again.
Frequently asked questions
Do I pay per teammate? No. Invite as many staff and owners as you like on any plan. See Inviting Teammates and Managing Roles.
I own two help centers on Pro. Why does one of them show Free limits? Pro includes one workspace. Use the Workspaces section on the Billing page to choose which help center it covers. The other one keeps working, with Free limits.
Will my price go up later? No. The price you sign up at is the price you keep for as long as you stay on that plan.
I subscribed to Ultimate before the plans changed. What happens to me? Nothing changes. Ultimate is no longer offered to new accounts, but existing subscriptions keep their price and their three workspaces until you change plan.
Can someone else take over paying for a help center? Yes. The primary owner can hand it to another account with ownership transfer. The new owner's workspace must be free for the help center to stay covered.
Where do I change my email or password? Those live on the Profile page. See Account and Profile Settings.
Open Billing whenever you want to check usage, and upgrade when your help center starts to outgrow its limits.