All Articles

Introduction

New to Helpdesky? Start here for a quick tour of the help center, widget, shared inbox, and AI tools, plus links to your first setup steps.

Contact Form Setup Guide

Add an embeddable contact form to your public website so visitors can send messages without logging in.

Email Forwarding Setup Guide

How to set up inbound email forwarding so customer emails appear as conversations in your Messages inbox automatically.

How to Add a Contact Form to Base44

Embed the Helpdesky Contact Form in your Base44 app. Includes a copy paste prompt for the Base44 AI builder.

Setting Up a Custom Domain

How to connect your own domain to your help center with Cloudflare SSL and DNS configuration.

Add a Contact Form to Your EmDash Site

Learn how to add an embeddable contact form to your Cloudflare EmDash website using Helpdesky. Simple setup in just a few minutes.

Using the REST API

API key setup, authentication, and complete CRUD operations for categories and articles with code examples.

Writing Your First Article

How to create an article, use the Markdown and visual editors, assign a category, and publish.

AI-Powered Content Generation

Set up an AI provider, use the two-step plan-then-build workflow, reference URLs, and the bubble menu rewrite tool.

Ticket Center Setup Guide

Embed a full support portal for authenticated users with HMAC verification and multi-language examples.

SEO Tools and Optimization

How to use the SEO dashboard with suggestions, internal links, AI optimization, and change history.

Uploading Images

How to add images to articles, supported formats, and how Cloudflare R2 storage works.

Markdown and Visual Editor Guide

How to use both Markdown and Visual editing modes, supported syntax, and how to switch between them.

Creating Your First Helpdesk

Step-by-step guide to registering an account, creating your helpdesk, and choosing a URL slug.

Managing and Organizing Articles

Account and Profile Settings

Adding the Widget to Your Site

A step by step guide to adding the Helpdesky widget to any website or app, including React, Next.js, Vue, WordPress, and more.

Welcome to Helpdesky

An overview of Helpdesky — what it does, its key features, and how to navigate the dashboard.

Ask AI in the Widget

Setting Up Cloudflare Turnstile for Your Contact Form

Protect your contact form from spam by adding Cloudflare Turnstile. This free bot protection takes just a few minutes to set up.

AI Question Insights

Using Callout Blocks

How to use info, warning, and danger callout blocks in your articles with Markdown syntax and the visual editor.

Customising Your Widget

Learn how to change the theme, accent style, launcher icon, position, welcome message, and other settings for your Helpdesky widget.

URL Redirects

Zendesk alternative: Helpdesky

A Zendesk alternative for small teams. Helpdesky gives you a help center, AI search, ticket center and widget from $15 a month with unlimited seats.

Branding Your Help Center

Customize your Helpdesky help center with this illustrated guide to logos, favicons, social share images, themes, hero text, and colors.

Themes, Colors, and Appearance

Enhanced Article Styling

Managing Categories

How to create, reorder, and manage categories with custom icons and drag-and-drop ordering.

Widget Messaging Setup Guide

Enable messaging through the Helpdesky widget so visitors can send messages without leaving the page.

SEO Automation

Email Notification Timing

Learn how email notifications work in Helpdesky, including the 60 second delay, smart batching, read detection, and the Send Instantly option.

Why Helpdesky Ranks Well [SEO Features]

Discover many SEO features Helpdesky builds into your help center automatically, from structured data to AI optimization.

Messaging Channels Overview

Learn about the three messaging channels in Helpdesky and choose the right one for your use case.

How to Add a Contact Form to Squarespace

Embed the Helpdesky Contact Form on a Squarespace site using a Code Block. Requires a Business plan or higher.

How to Add a Contact Form to Softgen

Embed the Helpdesky Contact Form in your Softgen app. Includes a ready to paste prompt for the Softgen AI builder.

Add a Contact Form to Your Replit App

Embed the Helpdesky Contact Form on your Replit site or web app in minutes. Includes a copy paste prompt for the AI builder.

How to Add a Contact Form to BigCommerce

Embed the Helpdesky Contact Form on a BigCommerce storefront via Page Builder or a Stencil theme template.

Add a Ticket Center to Your Base44 App

Embed the Helpdesky Ticket Center in your Base44 app with HMAC. Includes a copy paste prompt for the Base44 AI builder.

Add a Ticket Center to Your Astro Site

Embed the Helpdesky Ticket Center on an Astro site with HMAC, computed in a server endpoint. Requires an SSR adapter.

How to Add a Contact Form to Carrd

Embed the Helpdesky Contact Form on a Carrd one page site using the Embed element. Requires a Pro plan.

How to Add a Contact Form to Ghost

Embed the Helpdesky Contact Form on a Ghost publication using an HTML card or theme injection.

Add a Ticket Center to a Shopify App

How to add a ticket center to a Shopify app. Step by step guide using Helpdesky's embeddable portal, with a quick comparison to Crisp.

Set Up the Helpdesky AI Agent Skill Step by Step

Connect Helpdesky to your AI coding agent: create an account, install the skill, connect the MCP server if your agent supports it, add the right credentials, and let the agent build.

How to Add a Contact Form to WordPress

Add the Helpdesky Contact Form to any WordPress site, with no plugin. Covers both the block editor and theme files.

How to Add a Contact Form with Cursor

Use Cursor's AI to add the Helpdesky Contact Form to your project. Includes a ready to paste prompt for Cursor Composer.

Add a Ticket Center to Your Lovable App

Embed the Helpdesky Ticket Center in your Lovable app with HMAC authentication. Includes a copy paste AI builder prompt.

Add a Ticket Center to Your Replit App

Embed the Helpdesky Ticket Center in your authenticated Replit app with HMAC. Includes a ready to paste AI builder prompt.

Intercom alternative: Helpdesky

Looking for an Intercom alternative without per seat pricing or Fin outcome fees? Helpdesky bundles help center, widget and tickets from $15 a month.

Add a Ticket Center to Your Softgen App

Embed the Helpdesky Ticket Center in your Softgen app with HMAC. Includes a copy paste prompt for the Softgen AI builder.

How to Add a Contact Form to v0

Embed the Helpdesky Contact Form in a v0 by Vercel project. Includes a ready to paste AI prompt for the v0 chat.

Freshdesk alternative: Helpdesky

A Freshdesk alternative without per agent pricing. Helpdesky gives you help center, widget, contact form and ticket center from $15 a month.

How to Add a Contact Form to Astro

Embed the Helpdesky Contact Form on an Astro site by pasting the snippet directly into your .astro file.

How to Add a Contact Form to Next.js

Embed the Helpdesky Contact Form in a Next.js App Router project using the next/script component.

Add a Ticket Center to Your Shopify App

Embed the Helpdesky Ticket Center inside your Shopify app or customer account page with HMAC authentication.

Tawk.to alternative: Helpdesky

A Tawk.to alternative when free is not quite enough. Helpdesky gives you a clean help center, AI search, no branding and a ticket center from $15.

How to Add a Contact Form to Wix

Embed the Helpdesky Contact Form on a Wix site using the Embed Code element. Works on the free plan.

How to Add a Contact Form to Webflow

Embed the Helpdesky Contact Form on a Webflow site using the Embed element. Requires a paid Site plan.

How to Add a Contact Form to Framer

Embed the Helpdesky Contact Form on a Framer site using the Embed component. Requires a paid Framer plan.

How to Add a Contact Form to Bolt.new

Embed the Helpdesky Contact Form in your Bolt.new app with one paste. Includes a ready to paste AI builder prompt.

Add a Ticket Center to Your Bolt.new App

Embed the Helpdesky Ticket Center in your Bolt.new app with HMAC. Includes a ready to paste AI builder prompt.

Add a Ticket Center to Your v0 App

Embed the Helpdesky Ticket Center in a v0 by Vercel app with HMAC. Includes a copy paste prompt for the v0 chat.

Add a Ticket Center to Your Wix Site

Embed the Helpdesky Ticket Center for Wix Members using Velo backend code and HMAC. Requires a paid Wix plan with Velo.

Tidio alternative: Helpdesky

Looking for a Tidio alternative? Helpdesky gives you a help center, AI search, contact form and ticket center for $15 a month, no usage meter.

Restrict Embeds to Specific Domains

Learn how to use Allowed Embed Domains to control which websites can load your Helpdesky widget, contact form, and ticket center.

Crisp.chat alternative: Helpdesky

Looking for a Crisp.chat alternative? Helpdesky gives you a help center, widget, contact form and ticket center for $15 a month.

Add a Ticket Center to Your App with Cursor

Use Cursor's AI to wire up the Helpdesky Ticket Center with HMAC in any framework. Includes a ready to paste prompt.

Help Scout alternative: Helpdesky

Looking for a Help Scout alternative? Helpdesky gives you a help center, widget and ticket center for $15 a month with unlimited seats.

Add a Ticket Center to Your WordPress Site

Embed the Helpdesky Ticket Center for logged in WordPress users with HMAC, no plugin required. PHP code included.

Add a Ticket Center to Your Next.js App

Embed the Helpdesky Ticket Center in a Next.js App Router app using a route handler and HMAC SHA256 in Node crypto.

Rate Limiting and AI API Key Protection

Worried visitors could burn through your AI provider key? Here is how Helpdesky rate limits requests and keeps your AI API keys private and protected.

Move Your Help Center From a Subdomain to a Subfolder

Move your help center from help.yourdomain.com to yourdomain.com/help with a Cloudflare Worker. Old links redirect automatically and rankings carry over.

Contacts, Blocking and Promotional Email Cleanup

Look up anyone who has contacted you, block and unblock senders, and learn how Helpdesky filters promotional email and archives old conversations.

Choosing Where to Host Your Help Center

Compare the four ways to host a Helpdesky help center: Helpdesky address, your own subdomain, a subfolder or headless. Who sets it up, effort and what you get.

Plans, Limits and Billing

Compare the Free and Pro plans, see how article, conversation and workspace limits work, and upgrade, downgrade, cancel or download invoices.

Transferring a Help Center to Another Account

Hand a help center, its billing and its content to another Helpdesky account with ownership transfer. Steps for both the sender and the new owner.

Render Help Articles Inside Your Own Website (Headless)

Serve your Helpdesky help center from your own site’s templates through the Content API: the AI agent prompt, the API calls, SEO rules and Check setup.

Running Several Help Centers on One Account

Run multiple help centers under one login: how workspaces work, how to create, cover and switch between help centers, and manage team access.

Working the Shared Inbox

Filter, assign, reply and resolve conversations in the Helpdesky shared inbox, with private notes, CC recipients, attachments and read receipts.

Setting Your Social Share Image

Upload a 1200×630 social share image so every help center link shared on X, LinkedIn or Slack shows your brand, and learn what appears without one.

Inviting Teammates and Managing Roles

Invite staff and owners to your Helpdesky help center for free, pick granular permissions, and change or remove access later.

Live Chat vs Ticket Messaging in the Widget

Offer live chat, tickets, or let visitors choose in the Helpdesky widget. See what each mode looks like for visitors and in your inbox.

Translating Conversations and Replying with AI

Translate customer messages into your language, draft replies with Ask AI from your own articles, and insert help center links in one click.

Train an AI Agent with Skills and a Markdown File

Teach your Helpdesky AI agent with instructions, skills, a markdown training file, example replies and the suggestions it learns from your team.

AI Agent Guardrails, Pacing and Hand-off Rules

Set confidence thresholds, hand-off rules, reply delays and daily caps so your Helpdesky AI agent answers safely and passes hard cases to your team.

Set Up Your First AI Agent in Helpdesky

Connect your AI key, create an AI agent with its own name and personality, pick Copilot, Review or Autopilot, and test it in the Playground.