All Articles

Using the REST API

API key setup, authentication, and complete CRUD operations for categories and articles with code examples.

Setting Up a Custom Domain

How to connect your own domain to your help center with Cloudflare SSL and DNS configuration.

SEO Tools and Optimization

How to use the SEO dashboard with suggestions, internal links, AI optimization, and change history.

Markdown and Visual Editor Guide

How to use both Markdown and Visual editing modes, supported syntax, and how to switch between them.

AI-Powered Content Generation

Set up an AI provider, use the two-step plan-then-build workflow, reference URLs, and the bubble menu rewrite tool.

Email Forwarding Setup Guide

How to set up inbound email forwarding so customer emails appear as conversations in your Messages inbox automatically.

Creating Your First Helpdesk

Step-by-step guide to registering an account, creating your helpdesk, and choosing a URL slug.

Customising Your Widget

Learn how to change the theme, accent style, launcher icon, position, welcome message, and other settings for your Helpdesky widget.

Add a Contact Form to Your EmDash Site

Learn how to add an embeddable contact form to your Cloudflare EmDash website using Helpdesky. Simple setup in just a few minutes.

Using Callout Blocks

How to use info, warning, and danger callout blocks in your articles with Markdown syntax and the visual editor.

Adding the Widget to Your Site

A step by step guide to adding the Helpdesky widget to any website or app, including React, Next.js, Vue, WordPress, and more.

Welcome to Helpdesky

An overview of Helpdesky — what it does, its key features, and how to navigate the dashboard.

Uploading Images

How to add images to articles, supported formats, and how Cloudflare R2 storage works.

Managing and Organizing Articles

Writing Your First Article

How to create an article, use the Markdown and visual editors, assign a category, and publish.

Themes, Colors, and Appearance

Ask AI in the Widget

Managing Categories

How to create, reorder, and manage categories with custom icons and drag-and-drop ordering.

Account and Profile Settings

Branding Your Help Center

Customize your help center with your logo, favicon, hero text, gradient colors, and light or dark theme.

Enhanced Article Styling

SEO Automation

URL Redirects

AI Question Insights

Why Helpdesky Ranks Well [SEO Features]

Discover many SEO features Helpdesky builds into your help center automatically, from structured data to AI optimization.

Widget Messaging Setup Guide

Enable messaging through the Helpdesky widget so visitors can send messages without leaving the page.

Contact Form Setup Guide

Add an embeddable contact form to your public website so visitors can send messages without logging in.

Messaging Channels Overview

Learn about the three messaging channels in Helpdesky and choose the right one for your use case.

Ticket Center Setup Guide

Embed a full support portal for authenticated users with HMAC verification and multi-language examples.

Setting Up Cloudflare Turnstile for Your Contact Form

Protect your contact form from spam by adding Cloudflare Turnstile. This free bot protection takes just a few minutes to set up.

Email Notification Timing

Learn how email notifications work in Helpdesky, including the 60 second delay, smart batching, read detection, and the Send Instantly option.

Introduction

New to Helpdesky? Start here for a quick tour of the help center, widget, shared inbox, and AI tools, plus links to your first setup steps.

Add a Ticket Center to Your Shopify App

Embed the Helpdesky Ticket Center inside your Shopify app or customer account page with HMAC authentication.

Add a Contact Form to Your Replit App

Embed the Helpdesky Contact Form on your Replit site or web app in minutes. Includes a copy paste prompt for the AI builder.

Add a Ticket Center to Your Astro Site

Embed the Helpdesky Ticket Center on an Astro site with HMAC, computed in a server endpoint. Requires an SSR adapter.

How to Add a Contact Form to Ghost

Embed the Helpdesky Contact Form on a Ghost publication using an HTML card or theme injection.

Add a Ticket Center to Your Lovable App

Embed the Helpdesky Ticket Center in your Lovable app with HMAC authentication. Includes a copy paste AI builder prompt.

Add a Ticket Center to Your Replit App

Embed the Helpdesky Ticket Center in your authenticated Replit app with HMAC. Includes a ready to paste AI builder prompt.

How to Add a Contact Form to v0

Embed the Helpdesky Contact Form in a v0 by Vercel project. Includes a ready to paste AI prompt for the v0 chat.

How to Add a Contact Form to Softgen

Embed the Helpdesky Contact Form in your Softgen app. Includes a ready to paste prompt for the Softgen AI builder.

How to Add a Contact Form to Wix

Embed the Helpdesky Contact Form on a Wix site using the Embed Code element. Works on the free plan.

Add a Ticket Center to Your WordPress Site

Embed the Helpdesky Ticket Center for logged in WordPress users with HMAC, no plugin required. PHP code included.

Add a Ticket Center to Your Softgen App

Embed the Helpdesky Ticket Center in your Softgen app with HMAC. Includes a copy paste prompt for the Softgen AI builder.

How to Add a Contact Form to Bolt.new

Embed the Helpdesky Contact Form in your Bolt.new app with one paste. Includes a ready to paste AI builder prompt.

Add a Ticket Center to Your Wix Site

Embed the Helpdesky Ticket Center for Wix Members using Velo backend code and HMAC. Requires a paid Wix plan with Velo.

Add a Ticket Center to Your Base44 App

Embed the Helpdesky Ticket Center in your Base44 app with HMAC. Includes a copy paste prompt for the Base44 AI builder.

How to Add a Contact Form to WordPress

Add the Helpdesky Contact Form to any WordPress site, with no plugin. Covers both the block editor and theme files.

How to Add a Contact Form to Base44

Embed the Helpdesky Contact Form in your Base44 app. Includes a copy paste prompt for the Base44 AI builder.

How to Add a Contact Form to Webflow

Embed the Helpdesky Contact Form on a Webflow site using the Embed element. Requires a paid Site plan.

Intercom alternative: Helpdesky

Looking for an Intercom alternative without per seat pricing or Fin outcome fees? Helpdesky bundles help center, widget and tickets from $9 a month.

How to Add a Contact Form to Next.js

Embed the Helpdesky Contact Form in a Next.js App Router project using the next/script component.

How to Add a Contact Form to Squarespace

Embed the Helpdesky Contact Form on a Squarespace site using a Code Block. Requires a Business plan or higher.

Add a Ticket Center to Your Bolt.new App

Embed the Helpdesky Ticket Center in your Bolt.new app with HMAC. Includes a ready to paste AI builder prompt.

How to Add a Contact Form to BigCommerce

Embed the Helpdesky Contact Form on a BigCommerce storefront via Page Builder or a Stencil theme template.

How to Add a Contact Form to Carrd

Embed the Helpdesky Contact Form on a Carrd one page site using the Embed element. Requires a Pro plan.

How to Add a Contact Form to Astro

Embed the Helpdesky Contact Form on an Astro site by pasting the snippet directly into your .astro file.

Add a Ticket Center to Your v0 App

Embed the Helpdesky Ticket Center in a v0 by Vercel app with HMAC. Includes a copy paste prompt for the v0 chat.

Add a Ticket Center to Your Next.js App

Embed the Helpdesky Ticket Center in a Next.js App Router app using a route handler and HMAC SHA256 in Node crypto.

Add a Ticket Center to Your App with Cursor

Use Cursor's AI to wire up the Helpdesky Ticket Center with HMAC in any framework. Includes a ready to paste prompt.

How to Add a Contact Form to Framer

Embed the Helpdesky Contact Form on a Framer site using the Embed component. Requires a paid Framer plan.

Crisp.chat alternative: Helpdesky

Looking for a Crisp.chat alternative? Helpdesky gives you a help center, widget, contact form and ticket center for $9 a month.

How to Add a Contact Form with Cursor

Use Cursor's AI to add the Helpdesky Contact Form to your project. Includes a ready to paste prompt for Cursor Composer.

Zendesk alternative: Helpdesky

A Zendesk alternative for small teams. Helpdesky gives you a help center, AI search, ticket center and widget from $9 a month with unlimited seats.

Freshdesk alternative: Helpdesky

A Freshdesk alternative without per agent pricing. Helpdesky gives you help center, widget, contact form and ticket center from $9 a month.

Tidio alternative: Helpdesky

Looking for a Tidio alternative? Helpdesky gives you a help center, AI search, contact form and ticket center for $9 a month, no usage meter.

Help Scout alternative: Helpdesky

Looking for a Help Scout alternative? Helpdesky gives you a help center, widget and ticket center for $9 a month with unlimited seats.

Tawk.to alternative: Helpdesky

A Tawk.to alternative when free is not quite enough. Helpdesky gives you a clean help center, AI search, no branding and a ticket center from $9.

Add a Ticket Center to a Shopify App

How to add a ticket center to a Shopify app. Step by step guide using Helpdesky's embeddable portal, with a quick comparison to Crisp.